Social CRM

We Do Social For Grown-Ups

Social media has forever changed the way brands communicate with consumers. Used well, we believe it offers a live Customer Engagement platform that can promote social commerce and take customers from interest to advocacy.

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Five reasons to work with us for Social Engagement


1

Data-Based Decision Making

We help brands develop higher-value social commerce strategies and channels based on a combination of rich consumer data, social media platform data and your brand’s database.

2

The Marathon, Not the Sprint

We prepare our clients for the long haul by looking at the Total Customer Value of a relationship. We take into account not just the transactional and lifetime value, but also the advocacy and collaboration value of a relationship.

3

Brands with Benefits

Through a customer-centric approach, we leverage the full capabilities of today’s social platforms to support acquisition, trial and retention by nurturing a content-rich, open conversation between your brand and your customers.

4

Friends, Fans and Loyalists

Segmentation is key to understanding engagement through today’s social CRM platforms. We focus on understanding all the constituencies within your social audience and use targeting strategies to enhance the engagement and value of each.

5

The 5th Place

We understand that customers expect a return on their data. The 5th place is a social CRM platform designed to develop a lasting value exchange between brands and customers.

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Our Point Of View


Social CRM

From Social Influence to Social CRM

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Partners


Social LabNeo@OgilvyBottle Rocket

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